Frequently Asked Questions

Orders are typically processed within 3 business days. Once dispatched, delivery usually takes between 5–7 business days, depending on your location and courier service.

Yes, we currently deliver across the United Kingdom.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information, where available.

We offer a 60-day return policy. If you are not completely satisfied with your purchase, you may request a return within 60 days of receiving your order.

To start a return, simply contact our customer support team at support@slushypro.com with your order number and details of your request.

Once your returned item has been received and inspected, approved refunds are issued to your original payment method. Processing times may vary depending on your payment provider.

If your item arrives damaged, defective, or incorrect, please contact us immediately at support@slushypro.com. We will work quickly to resolve the issue.

Many of our products include a manufacturer's warranty. Warranty coverage may vary by product. Please refer to the product description or contact us for additional information.

If your order has not yet been processed or dispatched, we may be able to cancel it. Please contact our support team as soon as possible after placing your order.

We accept major debit and credit cards, as well as other secure payment options available during checkout.

Yes. All payments are processed through secure and encrypted payment gateways. We do not store your complete payment card information on our servers.

Most of our products are designed for simple setup and easy operation. Detailed instructions are included with each product.