Refund Policy

At SlushyPro, customer satisfaction is our priority. We want you to shop with confidence, knowing that we stand behind the products we sell.

60-Day Return Guarantee

We offer a 60-day return policy from the date your order is delivered. If you are not completely satisfied with your purchase, you may request a return within this period.

Eligibility for Returns

To qualify for a return, items should be returned in their original condition and, where possible, in the original packaging. Products showing signs of misuse, damage caused by the customer, or excessive wear may not be eligible for a refund.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact our customer support team as soon as possible. We may request photographs to assist with the resolution process.

Refund Process

Once your returned item has been received and inspected, we will notify you regarding the status of your refund. Approved refunds will be processed back to the original payment method used during purchase.

Please note that processing times may vary depending on your payment provider or financial institution.

Order Processing & Delivery

Orders are typically processed within 3 business days.

Delivery is generally completed within 5–7 business days following dispatch.

Contact Us

For return requests or refund enquiries, please contact:

Email: support@slushypro.com

Company Number: 17262772

We are always happy to assist and will do our best to resolve any concerns promptly and professionally.